![]() They can be deployed in high risk environments to reduce health and safety risks to humans and they free humans from time-consuming, mundane tasks that could take up 20% – 70% of the average human workday. Depending on the process or task at hand, one bot might even be deployed across multiple tasks in a number of departments.īut they don’t replace humans – in fact, they make life better for humans. Unlike humans, they can be quickly and easily scaled up and down to cope with seasonal fluctuations. They are typically two to three times faster than humans, they don’t make mistakes, and they work around the clock. Bots dramatically reduce errors, improve compliance and speed-up processes, while also freeing resources to focus on process improvements and value-added work.ĭigital workers are the ideal employees business has been waiting for. ROI is immediate, quantifiable and – I believe – unmatched. ![]() Importantly, they can also be deployed on top of existing systems in a matter of days or weeks, so businesses need not change underlying business systems or applications in order to automate. These bots, or digital workers, are configurable, they can learn, and they can be cloned. Today, RPA is a compelling proposition in that it allows businesses to create their own software robots to automate business processes, quickly giving the business an efficient digital workforce that dramatically reduces operating costs by executing high-volume repetitive tasks with zero error rates. Advances in ML and AI have enabled RPA to leap forward from its first emergence 20 years ago. RPA represents the convergence of multiple technologies within a consumer-friendly user interface. ![]() ![]() Robotic process automation is an application technology leveraging artificial intelligence (AI) and machine learning (ML) capabilities for handling high volume, repeatable tasks. But based on market response and the almost unlimited applications for RPA, I expect RPA adoption to accelerate massively and exceed expectations. Robotic process automation (RPA) is making its presence known across all departments and all industries, promising to become the technology with the fastest uptake in the history of ICT.Ĭurrently, the global RPA market is the fastest-growing enterprise software segment and is expected to grow from around $1.5 billion this year to $3 billion by 2022. In fact, the global chatbot market is expected to reach $10.08 billion by 2026, expanding at a compound annual growth rate of 31%, according to Reports and Data research.īut a broader – albeit less publicly visible – revolution is under way in the AI-enabled assistant space. Chatbots ‒ or virtual agents ‒ are big news around the world as enterprises embrace the convenience of artificial intelligence (AI)-based assistants. ![]()
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